Full Time Process Improvement - End User Automation Manager - Senior Manager Jobs, in HFG Insurance Recruitment Federal Territory - Maukerja

We are looking for an experienced Process Improvement & End User Automation Manager / Senior Manager to lead process excellence, analytics, automation and intelligent automation initiatives within a Finance Shared Services environment.

This role will play a key part in driving digital transformation, productivity improvement, process standardisation and data-driven decision-making, while partnering with senior stakeholders across Finance, Technology, Risk and other business functions.

Key Responsibilities

Strategy, Transformation & Portfolio Leadership

• Define and drive the process improvement, analytics, automation and intelligent automation roadmap.
• Manage the transformation portfolio, including demand intake, prioritisation, business cases, delivery governance and benefits tracking.
• Identify high-value opportunities to improve productivity, operational efficiency, controls, scalability and user experience.
• Track and communicate value realisation, including FTE capacity release, cycle-time reduction, cost avoidance, quality improvement and risk reduction.

Data Analytics & Business Intelligence

• Lead the development of data analytics and business intelligence solutions supporting business and operational decision-making.
• Design and implement automated data preparation, cleansing, transformation and validation workflows using Alteryx and related analytics tools.
• Develop dashboards, scorecards and management reporting using Power BI and other visualisation platforms.
• Establish appropriate data quality, reporting and governance standards.

Process Automation & Digital Transformation

• Lead the design and implementation of automation solutions that reduce manual activities and improve process efficiency.
• Utilise Microsoft Power Platform, Power Automate, Power Apps, Alteryx and other low-code/no-code or RPA technologies.
• Identify and redesign processes to maximise automation opportunities across Finance and other corporate functions.
• Develop reusable automation frameworks, standards and templates.
• Maintain an automation pipeline and roadmap aligned with business priorities.

Process Excellence & Continuous Improvement

• Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen and related methodologies.
• Facilitate process mapping and identify bottlenecks, failure points and inefficiencies.
• Conduct root cause analysis and develop sustainable improvement solutions.
• Establish KPIs, process performance measures and benefits-tracking mechanisms.
• Drive simplification, standardisation and harmonisation of processes.

AI & Intelligent Automation

• Evaluate, pilot and deploy Agentic AI and intelligent automation use cases.
• Identify opportunities to apply AI to Finance and shared services processes.
• Establish appropriate governance, controls, security and responsible AI practices.
• Partner with Technology and business stakeholders to scale successful AI solutions.

Senior Stakeholder Management

• Act as a trusted business partner to senior Finance, Technology, Risk and business stakeholders.
• Manage transformation demand, priorities, delivery pipelines and competing requirements.
• Present strategic recommendations, portfolio updates, risks, investment options and value realisation to senior management.
• Facilitate alignment across business, technology, risk and governance teams.

Governance, Risk & Controls

• Establish governance standards for end-user-developed automation and analytics solutions.
• Ensure solutions comply with organisational policies, security standards and regulatory requirements.
• Implement appropriate controls, documentation, audit trails and operational support procedures.
• Conduct solution health checks and periodic reviews to ensure sustainability.

Team Leadership & Capability Development

• Lead, coach and develop automation developers, analysts, process improvement specialists and citizen developers.
• Establish delivery methodologies, solution design standards, QA practices and operating models.
• Drive capability building through training, coaching and communities of practice.
• Lead change enablement, stakeholder readiness, adoption and post-implementation sustainability.

Requirements

• 10+ years of progressive experience in analytics, automation, process improvement, digital transformation, finance transformation or shared services.
• 5+ years of leadership experience managing teams, transformation portfolios and/or enterprise-scale automation initiatives.
• Proven experience defining strategy, managing roadmaps and delivering measurable transformation outcomes.
• Strong experience with Microsoft Power Platform, Power Automate, Power Apps, Alteryx and/or similar enterprise automation platforms.
• Strong experience in Power BI, SQL, data modelling and advanced Excel.
• Experience implementing process improvement initiatives with measurable business benefits.
• Strong senior stakeholder management, communication and influencing skills.
• Experience in finance transformation, shared services, insurance, banking, healthcare or large enterprise environments is advantageous.
• Experience with AI-enabled/intelligent automation, Microsoft Copilot, Azure AI, Agentic AI, LLMs or AI workflow orchestration is advantageous.
• Experience establishing governance frameworks, control standards, operating models and benefits-tracking mechanisms is highly valued.

Technical Skills

Analytics & Reporting

• Alteryx Designer
• Power BI
• SQL
• Data Modelling
• Advanced Excel
• Tableau

Automation

• Microsoft Power Automate
• Power Apps / Power Platform
• RPA: UiPath, Automation Anywhere, Blue Prism
• VBA

AI & Emerging Technology

• Microsoft Copilot
• Azure AI Services
• Agentic AI
• Large Language Models (LLMs)
• AI Workflow Orchestration

Process Excellence

• Lean Six Sigma
• Value Stream Mapping
• Root Cause Analysis
• Process Mining
• Business Process Management

Preferred Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Data Analytics, Engineering, Finance, Business or a related discipline; ACCA equivalent also considered.
• Lean Six Sigma Green Belt / Black Belt is advantageous.
• Microsoft Power Platform Functional Consultant certification is advantageous.
• Microsoft Power BI Data Analyst certification is advantageous.
• Alteryx Designer Core certification is advantageous.
• PMP, PRINCE2 or Agile certification is advantageous.
• AI-related certifications are desirable.

Success Measures

• Measurable productivity and FTE capacity savings through automation.
• Increased adoption of self-service analytics, reporting and AI capabilities.
• Reduced manual effort, cycle time and operational risk.
• Sustainable process improvements and measurable business benefits.
• Improved decision-making through modern analytics and automation solutions.
• Transformation initiatives delivered effectively and on schedule.