Full Time Business Analyst (Banking) Jobs, Salary up to MYR 10,000 in Wai Hong Brothers Federal Territory - Maukerja

Competencies and Skills Required:

The role is responsible for supporting and delivering new initiatives, enhancements, and projects across client's Consumer Digital platforms, including website, mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. Working under the guidance of senior Digital Product Owner leadership, the role involves analysing and managing quality business requirements, preparing approval and governance papers, conducting research and analysis, supporting testing activities, and managing production and operational support within stipulated SLAs.

Relevant Work Experience:

• 4 years + in a Product Owner role or BA role, product management in digital space preferably in financial services sector but not essential.
• Have working knowledge in digital banking, familiar with internet banking and mobile application will be an advantage.
• Experience in both agile and waterfall software development techniques.
• Excellent problem solving and analytical skills.
• Excellent communication and interpersonal skills.

Key Responsibilities:

• Accountability for the delivery of all digital initiatives, enhancements and projects across Web, Mobile and Wealth platform assigned.
• Analyse, define and manage business requirements to support digital product delivery.
• Prepare approval papers, governance documents and conduct research/analysis for new initiatives.
• Support testing activities, including UAT, regression and production validation.
• Manage production support and operational issues within agreed SLAs.
• Contribute to the digital banking strategy and roadmap across banking, wealth and operational excellence initiatives.
• Drive transformation of customer servicing journeys through innovative digital solutions.
• Enhance customer experience and increase adoption of digital channels.
• Improve operational efficiency through automation, process redesign and continuous improvement.
• Expand self-service capabilities and simplify end-to-end customer journeys.
• Reduce dependency on branch and contact centre servicing through digitalisation.
• Collaborate with business, operations, technology, design and other key stakeholders.
• Apply design thinking and customer-centric approaches in product development.
• Leverage data, insights and analytical capabilities to support decision-making and product improvements.
• Demonstrate strong communication and stakeholder management skills.
• Deliver intuitive, scalable and high-impact digital experiences that support business growth and operational excellence.

Job Specifications:

Technical/Functional skills:

• Hands on experience with tools such as Figma, Jira and Confluence and experience in Agile environment.
• Preparation of User Stories / Business Requirements Definition
• Strong in analytical, design & critical thinking skills.
• Strong understanding of customer journey mapping, process optimisation and value creation.

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Business analysis: 4 years (Required)
• Wealth management: 4 years (Required)
• Banking: 2 years (Required)

Work Location: In person