KEY RESPONSIBILITIES
- Welcome and engage customers in a professional and approachable manner
- Understand customers' needs and recommend suitable products, materials and customisation options
- Provide customers with accurate product, leather and pricing information
- Drive retail sales and work towards individual and team sales targets
- Follow up with potential customers and sales enquiries
- Build strong relationships with new and returning customers
- Maintain a high standard of customer service throughout the sales journey
- Ensure customer orders and customisation requirements are recorded accurately
- Maintain high standards of product presentation and retail display
- Assist with day to day retail operations and upkeep of the store
- Develop strong knowledge of Stone For Gold's products, materials and craftsmanship
- Support the team during launches, events, activations and other retail activities when required
REQUIREMENTS
- Strong sales and customer service skills
- Confident in approaching, engaging and communicating with customers
- Comfortable recommending products and closing sales
- Strong attention to detail, especially when handling customised orders
- Professional, well presented and customer focused
- Responsible, punctual and proactive
- Willing and eager to learn about leather, craftsmanship and bespoke products
- Comfortable working towards sales targets
- Able to work retail hours, including weekends and public holidays when required
- Strong interest in cars, watches, leather goods, luxury products or craftsmanship is highly preferred
- Able to start within a short notice period is preferred
QUALIFICATIONS
- Minimum GCE N/O Levels, NITEC, Higher NITEC, Diploma or equivalent
- At least 1 year of relevant sales or retail experience preferred
- Experience in luxury retail, watches, automotive, fashion or lifestyle products is an advantage
- Relevant retail or sales qualifications are an advantage but not mandatory
FOUNDED IN 2008, STONE FOR GOLD HAS BEEN CREATING THE FINEST PRODUCTS — EXQUISITELY AND WHOLLY HANDCRAFTED FROM LEATHER. OUR CRAFTSMEN’S PASSION FOR LEATHER MANIPULATION AND FASHION ACCESSORIES HAS LED TO THE ENDURING HIGH QUALITY AND DISTINCTIVE DESIGNS THAT ARE UNIQUELY STONE FOR GOLD.
Using carefully researched techniques and tools to hand make leather, Stone for Gold forges the soft strength of leather into solid goods, creating bespoke goods and limited edition accessories upon request – including wallets, pouches, bags and belts. Short of what the artisans from Scandicci and Florence have at disposal, the quality of leathers and exotic skins offered by this artisanal brand are unmatched in the local industry. Stone for Gold seeks a comprehensive and uncompromising range of materials around the world and continues to push the standards in bespoke craftsmanship, seeking out the best skins and materials to perfect each piece.