Full Time Customer Care Consultant Jobs, Salary up to SGD 5,800 in (Singapore) Ltd Group. - Maukerja

Job SummaryKuok (Singapore) Limited Group (KSL) is a prominent private limited company with core interests in engineering, design, and modular building fabrication for industries such as oil and gas, power, and data centers. We are seeking a dedicated Customer Care Consultant to join our team. In this role, you will be the primary point of contact for clients, providing a high level of personalized service. You will resolve complex inquiries and ensure a consistent, positive customer experience across multiple communication channels, including phone, email, and digital platforms.

Key Responsibilities

• Service Delivery: Respond to inbound customer calls and emails in a professional manner, resolving inquiries efficiently at the first point of contact whenever possible.
• Issue Resolution: Listen actively to understand concerns and resolve problems, feedback, and complaints using appropriate conflict-resolution skills.
• Product Knowledge: Provide accurate information about company products, services, and policies to customers while staying updated on new product descriptions.
• Data Integrity: Maintain accurate records of all customer interactions and transactions in the Customer Relationship Management (CRM) system.
• Operational Excellence: Meet or exceed key performance indicators (KPIs), including average handling time, first-call resolution, and customer satisfaction scores.
• Proactive Engagement: Proactively cross-sell company products and services when opportunities arise to support revenue generation.
• Feedback & Improvement: Document and feedback customer concerns to management to assist in service and product improvement initiatives.

Requirements

• Experience: Proven customer service experience, ideally within a contact center environment.
• Communication: Excellent telephone etiquette and communication skills; fluency in both oral and written English is essential.
• Technical Proficiency: Competency in using Microsoft Office Application Suite and familiarity with modern CRM or call center systems.
• Soft Skills: Resilient and motivated self-starter with strong interpersonal skills and an ability to articulate thoughts clearly.
• Problem Solving: A strong orientation toward problem-solving with the ability to handle complex escalations to appropriate departments when necessary.
• Flexibility: Ability to perform additional or overtime duties during operational exigencies to meet team performance standards

Apply Now

To join a team that values innovation and customer-centricity, please submit your application through our official portal.

Pay: $3,700.00 - $5,800.00 per month

Work Location: In person