- Bukit Merah Central Region (Singapore) Singapore
Full Time Senior Guest Service Assistant (Bell Desk) Jobs, Salary up to SGD 2,400 in OASIA RESORT SENTOSA Central Region (Singapore) - Maukerja
Senior Guest Service Assistant (Bell Desk)
OASIA RESORT SENTOSA
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Job Description
Responsibilities
Responsibilities:
Greet guests upon arrival and departure and assist with their luggage.
Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
Establish rapport with in-house and long-staying guests, offering assistance as needed.
Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
Liaise closely with Reception on guests’ arrival and departure.
Make courtesy calls to guests.
Stay well-versed and updated on all tourists related information, events and conferences.
Manage guest baggage storage, as well as the delivery of parcels and correspondence.
Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved.
Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
Stay informed about the day’s events within the hotel and assist guests or visitors with directions and relevant information as required.
Oversee and maintain smooth traffic flow at the hotel driveway
Requisite and keep stock of promotional materials for daily operations.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements:
Minimum Secondary school education or equivalent; hospitality experience preferred.
Strong customer service and communication skills with a friendly and professional attitude.
Good knowledge of local attractions, transport, and dining options to assist guests effectively.
Ability to handle luggage and perform standing/walking duties.
Team player who can coordinate with Front Office and other departments.
Neat and well-groomed appearance with a service-oriented mindset.
Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Journey with us at Oasia Resort Sentosa by Far East Hospitality, an idyllic destination to refresh, recharge and refuel. Tailored to the traveller who values wellness and a well-balanced lifestyle, participate in various fitness activities and wellness workshops where you can learn about sustainability, healthy living, urban farming, and self-care tips. Nestled within the resort is Oasia Spa, a sanctuary of healing and relaxation with Asian-inspired signature treatments.
Explore what the island has to offer with ease, located directly opposite Imbiah Station and key attractions such as the Sensoryscape, Imbiah Nature Trails, SkyHelix, and Universal Studios Singapore, as well as walking distance to Siloso beach.
Oasia Resort Sentosa is part of the enclave of hotels in Sentosa by Far East Hospitality, home to another three uniquely-designed offerings – bespoke luxury at The Barracks Hotel Sentosa, adults-centric at The Outpost Hotel Sentosa, and family-fun at Village Hotel Sentosa. Enjoy the four thematic pools, an award-winning spa, a plethora of dining options, and unique experiences during your visit, as well as access a myriad of event spaces at the Events Centre.
Greet guests upon arrival and departure and assist with their luggage.
Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
Establish rapport with in-house and long-staying guests, offering assistance as needed.
Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
Liaise closely with Reception on guests’ arrival and departure.
Make courtesy calls to guests.
Stay well-versed and updated on all tourists related information, events and conferences.
Manage guest baggage storage, as well as the delivery of parcels and correspondence.
Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved.
Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
Stay informed about the day’s events within the hotel and assist guests or visitors with directions and relevant information as required.
Oversee and maintain smooth traffic flow at the hotel driveway
Requisite and keep stock of promotional materials for daily operations.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements:
Minimum Secondary school education or equivalent; hospitality experience preferred.
Strong customer service and communication skills with a friendly and professional attitude.
Good knowledge of local attractions, transport, and dining options to assist guests effectively.
Ability to handle luggage and perform standing/walking duties.
Team player who can coordinate with Front Office and other departments.
Neat and well-groomed appearance with a service-oriented mindset.
Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Journey with us at Oasia Resort Sentosa by Far East Hospitality, an idyllic destination to refresh, recharge and refuel. Tailored to the traveller who values wellness and a well-balanced lifestyle, participate in various fitness activities and wellness workshops where you can learn about sustainability, healthy living, urban farming, and self-care tips. Nestled within the resort is Oasia Spa, a sanctuary of healing and relaxation with Asian-inspired signature treatments.
Explore what the island has to offer with ease, located directly opposite Imbiah Station and key attractions such as the Sensoryscape, Imbiah Nature Trails, SkyHelix, and Universal Studios Singapore, as well as walking distance to Siloso beach.
Oasia Resort Sentosa is part of the enclave of hotels in Sentosa by Far East Hospitality, home to another three uniquely-designed offerings – bespoke luxury at The Barracks Hotel Sentosa, adults-centric at The Outpost Hotel Sentosa, and family-fun at Village Hotel Sentosa. Enjoy the four thematic pools, an award-winning spa, a plethora of dining options, and unique experiences during your visit, as well as access a myriad of event spaces at the Events Centre.
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