jobs in LanceSoft, Inc.

Full Time Application Support Engineer Jobs, in LanceSoft, Inc. Selangor - Maukerja

Application Support Engineer

LanceSoft, Inc.

Undisclosed

Full Time

Shah Alam, Selangor

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Working Location

  • Shah Alam Selangor Malaysia

Job Description

Responsibilities

Hiring | IBM WebSphere – Application / Middleware Support Engineer

We are looking for an experienced Application / Middleware Support Engineer to join our team in Cyberjaya, Malaysia. The ideal candidate will have strong hands-on experience in IBM WebSphere, middleware/integration technologies, production support, troubleshooting, and incident management.

Location: Cyberjaya, Malaysia

Work Mode: Onsite

Role: Application / Middleware Support Engineer

Focus: L2 Production & Middleware Support

Key Responsibilities

  • Provide L2 application and middleware production support for enterprise applications and integration platforms.
  • Monitor application and middleware environments and proactively identify and resolve issues.
  • Troubleshoot application, integration, connectivity, and middleware-related incidents.
  • Perform root cause analysis (RCA) and implement appropriate corrective and preventive actions.
  • Manage incidents, problems, and changes in accordance with ITIL processes.
  • Work closely with development, infrastructure, database, integration, and business teams to resolve production issues.
  • Support deployment, configuration, maintenance, and operational activities across middleware platforms.
  • Ensure timely resolution of incidents while maintaining strong customer focus and service quality.

Must-Have Technical Skills

  • IBM WebSphere Application Server (WAS)
  • Application / Production Support
  • Integration & Middleware technologies
  • IBM ITX / WTX or Azure Integration
  • SQL & Oracle Database
  • Linux / Unix
  • HTTP / HTTPS
  • SFTP / FTP / FTPS / AS2

Good to Have

  • Apigee / Microsoft Azure
  • Azure Cosmos DB
  • Azure DevOps
  • IBM MQ / IIB
  • AKS / Kubernetes
  • Grafana / Zabbix
  • Shell Scripting
  • Apache / Tomcat / Camel

Candidate Profile

  • Strong understanding of ITIL and Incident, Problem & Change Management.
  • Excellent troubleshooting and analytical skills.
  • Ability to investigate complex production issues and perform effective RCA.
  • Strong communication and stakeholder management skills.
  • Good command of English, both written and verbal.
  • Customer-focused approach with strong ownership and accountability.
  • Comfortable working in an onsite production support environment.

Interested candidates: Please share your updated CV

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