Job Description
1. LIVE Session Operations
Set up and prepare LIVE equipment (lighting, camera, audio, backend tools) before every session
Monitor LIVE sessions in real time. Manage backend functions including pinned
comments, pricing adjustments, promotion mechanics (flash deals, bundles, keyword unlocks), and respond to host enquiries during broadcast
Troubleshoot technical or operational issues that arise mid-LIVE
2. Product Listing Management
Create and upload new product listings (titles, images, pricing, variants, descriptions)
Join relevant platform campaigns to boost product visibility and sales
Manage and update the daily tracking sheet, keeping listing status, campaign participation, and performance data current
3. Order Fulfillment
Pack and prepare orders generated from LIVE sessions and shop listings
Coordinate shipping and ensure timely dispatch
Maintain accuracy in packing to minimize errors and returns
4. Customer Service
Respond to customer inquiries prompt and professionally via platform chat, social media, or messaging channels (pre-sale & post-sale)
Engage with live stream viewers by answering product-related questions, sizes, or stock availability during and after the LIVE sessions
Resolve customer complaints, refund requests, and delivery issues to maintain high shop ratings and customer satisfaction
Birthed in the dynamic landscape of 2020, E-Talent represents the new wave of recruitment excellence. Based in Singapore, our rapid ascent in the recruitment sphere underlines our adaptability, fresh insights, and an unwavering commitment to delivering tailored solutions to both global and local enterprises.
Guided by our foundational values - Efficiency, Excellence, and Energy - we delve into the complexities of today's industries with a novel perspective. While we might be the newer entrants, our zest and unique methodologies make us stand out. We aren't just recruiters; we're career architects, crafting paths that spell success for both job seekers and their prospective employers.
With E-Talent, clients get the best of both worlds: the enthusiasm of a young agency combined with recruitment solutions that resonate with today's evolving business needs. Our mission is straightforward: to bridge talent with opportunity, infuse every placement with value, and usher in a refreshing paradigm to recruitment.