- Petaling Jaya Selangor Malaysia
Full Time ITO SUPPORT (Contract 1 year- Renewable basis) Jobs, in Hitachi Sunway Information Systems Selangor - Maukerja
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Job Description
Responsibilities
- Support digital workplace solutions and endpoints
- Working knowledge of on-premises Active Directory & Azure Active Directory (Entra).
- Working knowledge in employee onboarding & offboarding
- Experience in supporting users for Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
- Familiar with unified endpoint management solutions, including Intune and Defender
- Familiar in supporting Windows 10 & 11 administration and security patching.
- Ensure services provided adhere to service level agreement.
- Familiar with ticket handling solutions (Service Management tool)
- Communicate user needs, priorities and customer satisfaction.
- Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
- Provide knowledge sharing to other Digital Workplace personnel.
- Familiar with Audio/Video conferencing (Teams and meeting room equipment)
- Support internal company events for Audio/Video
- Flexible on-call rotations to ensure 24/7 support coverage.
- 5 days a week on-site availability for user support.
- Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
- Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.
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