Full Time Survey Quality Manager (UP7500 | Gov | Contract) Jobs, Salary up to SGD 7,500 in Persol Central Region (Singapore) - Maukerja

Duration: 1 Year Contract (extendable/convertible based on performance & business needs)

Location: Clarke Quay (On-site)

Working Hours : 8.30AM - 6.00PM (Mon - Thurs), 8.30AM - 5.30PM (Fri)

Salary: Up to $7,500

Role Overview

This role leads a quality service team to ensure high service standards, effective escalation management, and strong stakeholder communication across survey operations.

Key Responsibilities

• Lead and manage a team to meet service levels and performance targets
• Plan workforce needs, set KPIs, and manage daily operations
• Drive quality standards across inbound and outbound survey services
• Manage internal and external escalations, including investigations and service recovery
• Work closely with stakeholders to align service expectations and timelines
• Conduct call audits, quality checks, and process improvements
• Improve email templates and service workflows for better efficiency
• Coach, mentor, and develop team members
• Prepare regular reports for management and stakeholders
• Support performance reviews, talent retention, and recognition initiatives
• Handle ad-hoc duties as required

Note: Must complete required training and pass assessment before deployment

Requirements

• Degree in a related field (or strong relevant experience)
• Min. 5 years of quality service experience, including at least 2 years in a managerial role
• Experience in service delivery, performance metrics, or operations management
• Must have background in call centres / bank, data processing, or statistics
• Proficient in MS Word, Excel, and PowerPoint
• Able to work in a fast-paced environment and manage high service volumes
• Singaporeans only

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EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.

Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.

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