Full Time Outlet Manager Jobs, in KMHNiaga Selangor - Maukerja

We are looking for a street-smart, commercially sharp Outlet Manager to run a premium bar operation. This role blends high-end hotel service standards with real nightlife instincts.

Key Responsibilities

1. Commercial, Financial & Operational Control

• Own COGS, P&L, daily sales performance, margin control, and wastage management.

• Oversee day-to-day bar and kitchen operations, ensuring smooth service during peak hours.

• Manage inventory, suppliers, and ordering with strong cost discipline.

• Prepare and present accurate operational and financial updates to the owner.
  

2. Floor Leadership & Guest Experience (High-End Standards)

• Maintain a strong presence on the floor, leading service during busy nights and events.

• Deliver luxury hotel-level service with attention to detail and guest recognition.

• Handle VIPs, influencers, and high-profile guests with confidence and discretion.

• Resolve guest issues calmly while protecting the venue’s reputation and experience.
  

3. Event & Nightlife Operations

• Plan and execute themed nights, special events, and activations to drive traffic and revenue.

• Coordinate with promoters, DJs, and external vendors.

• Adapt quickly to live operational challenges during events.

• Ensure events align with brand identity and quality standards.

4. Music, Atmosphere & Crowd Reading

• Read the crowd and adjust music flow, energy, and service pacing accordingly.

• Source and manage DJs that fit the venue’s sound and positioning.

• Maintain a controlled, premium nightlife atmosphere.
  

5. Revenue Growth & Upselling

• Drive revenue through smart upselling, bottle service strategies, and guest engagement.

• Train staff to upsell naturally while maintaining premium service standards.

• Identify real-time sales opportunities on the floor.

6. Team Leadership & People Management

• Recruit, train, and manage bartenders, servers, hosts, ambassadors, and kitchen staff.

• Build a disciplined, motivated, and service-oriented team culture.

• Lead calmly under pressure and set the standard for professionalism.

• Implement training, incentives, and performance management.
  

7. Bar & Kitchen Oversight

• Possess practical knowledge of bar operations and cocktail service.

• Work closely with mixologists and kitchen teams to ensure service consistency.

• Ensure food quality, speed, and coordination with bar operations.

Requirements

• Proven experience in nightlife, premium bars, luxury lounges, or high-end hospitality.

• Street-smart, commercially minded, and confident handling live operations.

• Strong financial skills with hands-on experience managing COGS and P&L.

• Comfortable engaging VIP guests and managing high-pressure situations.

• Good IT skills including Excel, POS systems, and reporting tools.

• Strong understanding of music, nightlife flow, and crowd psychology.

• Flexible to work late nights, weekends, and public holidays.