Full Time English Speaking Customer Service (24h Rotate) Jobs, Salary up to MYR 3,800 in JEV Management & Trading Selangor - Maukerja

Job Summary

We are looking for a friendly and service-oriented Customer Service Executive to assist customers with their enquiries and provide effective solutions. This role is suitable for candidates who enjoy communicating with people, solving problems, and delivering a positive customer experience.

Key Responsibilities

• Handle customer enquiries through calls, email, live chat, or other communication channels.
• Understand customer concerns and provide accurate information and suitable solutions.
• Assist customers with account, service, order, or general enquiries.
• Handle complaints professionally and escalate complex cases when necessary.
• Follow up on customer cases to ensure issues are resolved within the required timeline.
• Maintain accurate records of customer interactions and case updates.
• Work closely with internal teams to resolve customer issues.
• Meet required service standards, quality targets, and performance KPIs.

Requirements

• Minimum SPM / Diploma / Degree or equivalent.
• Fresh graduates are welcome to apply.
• Good communication and interpersonal skills.
• Strong problem-solving skills with a customer-focused mindset.
• Able to communicate confidently and professionally with customers.
• Basic computer skills and comfortable using different systems.
• Able to work independently and as part of a team.
• Willing to work rotational shifts, weekends, and public holidays if required.
• Previous experience in Customer Service, Call Centre, Retail, Hospitality, or related roles is an advantage.

Pay: RM2,300.00 - RM3,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person