Full Time Head of Business Office – Healthcare - Hospital Jobs, Salary up to MYR 10,000 in Askheadhunter Federal Territory - Maukerja

Job Summary

We are currently looking for an experienced Head of Business Office to join a reputable healthcare organisation. This position will provide strategic leadership and operational oversight of the hospital’s Business Office, with primary responsibility for Revenue Cycle Management (RCM), billing, insurance, financial governance, revenue assurance and patient experience.

Key Responsibilities

• Lead and manage the overall operations of the Business Office, covering both Front Office and Back Office functions.
• Oversee the hospital’s end-to-end Revenue Cycle Management (RCM), including registration, admission/discharge, bed management, Guarantee Letter (GL) verification, billing, credit administration and insurance/corporate billing.
• Ensure timely billing finalisation, insurance claim submission and collection of outstanding receivables.
• Monitor revenue performance and implement measures to minimise revenue leakage and billing discrepancies.
• Ensure compliance with financial policies, internal controls, hospital SOPs and relevant regulatory requirements.
• Lead Business Office internal and external audits, including corrective action and compliance monitoring.
• Monitor key operational KPIs including billing turnaround time, GL turnaround time, ageing, bed occupancy, unbilled cases and customer complaints.
• Lead, mentor and develop Business Office team members while ensuring appropriate manpower planning and staff competency.
• Work closely with Finance, Nursing, Medical Services, Pharmacy, IT, HR, insurance companies, TPAs and other key stakeholders.
• Drive digitalisation, automation and continuous process improvement across Business Office operations.

Requirements

• Degree or Master’s qualification.
• Minimum 5 years of relevant experience in a healthcare/hospitality environment.
• Strong knowledge of Revenue Cycle Management, healthcare billing, insurance and revenue assurance.
• Familiarity with the 13th Schedule.
• Good understanding of financial management, audit, compliance and internal controls.
• Strong leadership and people-management capabilities.
• Excellent interpersonal and communication skills in Bahasa Malaysia and English.
• Computer literate and comfortable working with healthcare information systems.
• Strong stakeholder management, analytical, decision-making and problem-solving skills.

Pay: RM6,000.00 - RM10,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person