- Singapore
Call Centre-Customer service Agent-Singapore Citizen Jobs, Salary up to SGD 4,000 in Helius Technologies - Maukerja
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Job Description
Responsibilities
About the role
Customer Service position on a 12 months contract basis, extendable subject to project requirement, with a shift. The role involves handling customer inquiries across phone, email, and chat channels for banking services, processing secure customer requests, and promoting banking products and digital self-service tools.
Key responsibilities
- Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards
- Process secure customer requests, fund transfers, and data updates accurately
- Promote banking products, digital self-service tools, and credit services
- Meet performance targets for call resolution, service quality, and adherence
Shift and Work Schedule
- PM Shifts: Typical blocks such as 1:00 PM to 10:00 PM, 2:00 PM to 11:00 PM or 3:00 PM to 12:00 AM (midnight).
- Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
- Compensation: Often includes monthly shift allowances.
About you
- Minimum GCE O-Levels or Diploma qualifications
- Experience Requirements:
- Banking Call Centre/Customer Service: Minimum 12 months of relevant experience.
- Non-Banking Call Centre/Customer Service: Minimum 24 months of relevant experience.
- Fresh Graduates (Diploma / Bachelor): Minimum 2 to 3 months of customer service experience required (internships, part-time, or entry-level customer-facing roles welcome).
- O/A Levels & ITE Candidates: Minimum > 5 years of relevant experience in customer service or contact center operations.
- Professional telephone etiquette and active listening capabilities
- Ability to work rotating or staggered shift patterns
- Experience in customer service, inbound/outbound calls, customer support, telesales, or contact centre operations
- Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed
Important Note:
> Please share your resume in word format with *************
> Important Note: If this requirement is not a match for you please refer to your friends.
> Interested professionals can reach out to me for Confidential Discussion @ +65- 68177759
Pay: $1.00 - $4,000.00 per month
Work Location: In person
Important Information
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