Full Time Branch Manager Jobs, in Star Grocer Federal Territory - Maukerja

Star Grocer is a fast-growing retail chain that began as a friendly neighborhood store in Klang Valley in 2015. Since then, it has expanded to 12 outlets across Peninsular Malaysia, serving diverse communities with everyday essentials. The company focuses on providing convenient, accessible, and value-driven shopping experiences for local customers. HeroMarket offers opportunities for growth and development in a dynamic retail environment. Team members are encouraged to contribute to continuous improvement and operational excellence across all branches.

Role Description This is a full-time, on-site Branch Manager role based in Greater Kuala Lumpur. The Branch Manager oversees daily store operations, including sales performance, merchandising, inventory control, and compliance with company policies and procedures. This role leads and develops the branch team, manages staff scheduling, provides coaching, and ensures high standards of customer service and store appearance. The Branch Manager monitors financial metrics such as revenue, margins, and shrinkage, and implements action plans to achieve sales targets and operational goals. The role also involves handling escalated customer issues, coordinating with headquarters on promotions and campaigns, and ensuring safety, cleanliness, and regulatory compliance within the branch.

Qualifications

• Strong leadership and people management skills, with experience supervising retail teams or equivalent.
• Solid understanding of retail operations, including merchandising, inventory management, and store administration.
• Ability to analyze sales and performance data, prepare reports, and implement improvement strategies.
• Excellent customer service mindset and communication skills, with the ability to handle inquiries and resolve issues professionally.
• Proven organizational and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in hypermarket, supermarket, or related retail environment is highly beneficial.
• Basic proficiency in office and point-of-sale systems; comfort with using digital tools for reporting and communication.
• Relevant diploma or degree in Business, Retail Management, or a related field is an advantage; equivalent experience will be considered.
• Willingness to work retail hours, including weekends and public holidays, as required.