Kerja Sepenuh Masa Customer Order Executive, Gaji tinggi MYR 2,300 di Irkaz Travel & Tours Selangor - Maukerja

To ensure customer orders are processed accurately, communicated effectively, and coordinated with internal teams to achieve timely and accurate deliveries while maintaining excellent customer relationships.

Key Responsibilities

1. Customer Communication

• Receive customer orders via WhatsApp, phone, email or other approved channels.
• Clarify product specifications, quantities, delivery dates and special requirements.
• Respond to customer enquiries promptly and professionally.
• Update customers on delivery schedules, shortages, substitutions and order status.
• Handle customer complaints and coordinate resolutions.
• Build and maintain strong customer relationships.

2. Internal Coordination & Documentation

• Process customer orders accurately in the ERP/system.
• Prepare and issue Delivery Orders (DO), Sales Invoices and other required documents.
• Coordinate with Procurement on stock availability and replacements.
• Coordinate with Warehouse Operations on order fulfilment and delivery schedules.
• Ensure all documentation is complete, accurate and submitted on time.

3. Customer Account Management

• Maintain customer Statements of Account (SOA).
• Send SOA, invoices and collections reminders to customers.
• Follow up on outstanding collections.
• Coordinate with the Finance Department on collections-related matters.
• Maintain accurate customer account records.

4. Order Coordination & Change Management

• Manage order amendments, cancellations and urgent customer requests.
• Communicate changes promptly to Procurement, Operations and Delivery teams.
• Ensure all departments are working from the latest order information.
• Monitor order progress and follow up until successful delivery.
• Escalate issues that may affect customer service or delivery commitments

Requirements

• Malaysian
• Fresh grad are encouraged to apply
• Diploma in Business Administration, Customer Service, Supply Chain, or a related field
• 1–3 years of experience in customer service, order processing, sales coordination, or a similar role
• Familiar with Microsoft Office
• Good communication and interpersonal skills
• Detail-oriented with strong follow-up and organisational skills
• Able to manage multiple orders, changes and urgent requests in a fast-paced environment
• Customer-focused, proactive and able to work well with different departments

Pay: RM2,000.00 - RM2,300.00 per month

Work Location: In person