Full Time Guest Experience Manager Jobs, Salary up to MYR 4,000 in Hyatt Regency Kuantan Resort Pahang - Maukerja

HYATT REGENCY KUANTAN RESORT

Guest Experience Manager

Customer Service

• Provides excellent service to internal customers as appropriate.
• Assist in greeting and checking-in VIP and Long Stay guests.
• “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and check-in experience”.
• Serves as primary contact for all Gold Passport guests and assist Gold Passport members on all their enquiries and requests.
• Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Ensure employees who receive the complaints are empowered to provide alternatives to overcome problem situations.
• Ensure timeliness of handling complaint.
• Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• Spends time in Lobby area and other public areas to deliver the brand promise.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Co-ordinates VIP movements with relevant Departments as advised.

Requirements

• Able to work rotation shift.
• Able to work on weekend and public holiday.
• Good command in English and Bahasa Malaysia

Benefits

• Night Allowance
• 2 Off Day Per Week
• Duty Meal ,Meal Provided
• Outpatient Medical
• Hotels Worldwide Staff Room Rate Discount

Job Types: Full-time, Permanent

Pay: From RM4,000.00 per month

Benefits:

• Maternity leave
• Meal provided

Work Location: In person