Galaxy Dance Academy is a boutique ballroom and Latin dance academy in the city centre serving approximately 400 active students across adult group classes, private coaching, children's programmes, competitive training, weddings and events. We are looking for an Administration Manager to take full ownership of studio operations, systems and administrative leadership.
This is a hands on management role reporting directly to the Founder and CEO. You will run the operational engine of the academy so that our coaching team can focus on teaching.
Key Responsibilities:
Operations and Facilities
Manage day to day studio operations across three studio rooms, including opening and closing standards, cleanliness, equipment and inventory
Oversee front desk service standards, student check in, bookings and enquiry response
Manage studio room scheduling and rental bookings to maximise utilisation
Systems and Administration
Administer and maintain the academy's operational systems, including the membership and billing platform, project management platform and customer messaging platform
Maintain accurate student records, attendance data, membership statuses and renewal schedules
Prepare weekly and monthly operational reports for management
Track and follow up on outstanding student payments and renewals
Human Resources and Scheduling
Coordinate coach and administrative staff schedules, leave planning and shift coverage
Support recruitment administration, onboarding and offboarding of staff
Maintain HR records and support payroll preparation in line with the Employment Act
Ensure compliance with statutory employment and work pass requirements
Process and Standards
Write, maintain and improve standard operating procedures across all operational functions
Lead internal communication so that coaches, administrative staff and management stay aligned
Identify operational bottlenecks and propose solutions with clear implementation steps
Events and Programmes
Plan and execute studio events, showcases, competitions and term calendars
Coordinate logistics for external venues, vendors and performance events
Support marketing and enrolment campaigns with operational delivery
Requirements:
Bachelor's degree or equivalent
At least 2 years of experience in operations, administration or office management, ideally in a service business with recurring memberships
Strong written and spoken English with the ability to communicate clearly with students, parents, coaches and management
Demonstrated ability to build and document processes rather than simply follow them
Comfortable working with membership, CRM, scheduling or project management software and able to learn new systems quickly
Strong numeracy and accuracy in record keeping and reporting
Able to work independently, take ownership of problems and bring solutions
Willing to work some evenings and Saturdays in line with studio operating hours
Preferred:
Experience in a fitness, wellness, arts, education or dance business
Experience supporting HR administration or payroll in Singapore
Additional language ability useful for serving a multicultural student base
What We Offer:
Direct reporting line to the Founder with genuine ownership and decision making scope
A small, close team in a premium boutique environment
Complimentary access to group dance classes
Central location, two minutes from Bugis MRT
Our mission is to ignite passion, creativeness and artful expression in everyone through vibrant and healthy dance experiences under World Class Champions.
We believe passionately in dance experiences as one of the greatest platforms to express and develop human potential. Dance arts is the journey of continuous self-improvement of the mind, body, and spirit. Base in Singapore, Galaxy Dance Academy is one of Singapore's top World Class academies.