Customer Service Specialist Jobs, Salary up to SGD 2,500 in Fixtrox Pte. Ltd. Southeast (Singapore) - Maukerja

Here at iDevice Repair Centre, we specialize in laptop repairs, providing affordable and reliable services to ensure our customers' devices are running smoothly. We pride ourselves on our commitment to customer satisfaction and technical excellence. Join our team and be part of a company that values teamwork, continuous growth and learning.

We are seeking a motivated and friendly Customer Service Specialist to join our team. The successful candidate will be the first point of contact for our customers , providing exceptional service and support.

Responsibilities:
Respond to customer inquiries via phone, email, and in person

Provide information about our services, pricing, and repair processes

Handle customer complaints and provide appropriate solutions

Process service orders and manage repair tickets

Coordinate with the technical team to ensure timely updates on repair status

Maintain accurate customer records and documentation

Follow up with customers to ensure their satisfaction

Assist in administrative tasks as needed

Qualifications

Strong communication and interpersonal skills

Strong work ethic and reliability. Positive attitude and willingness to learn more about computer hardware

Ability to handle challenging situations with professionalism and patience

Excellent organizational skills and attention to detail

Ability to manage multiple tasks simultaneously

Basic knowledge of laptop hardware and software is a plus (not mandatory)

Benefits:
Opportunities for professional development and growth

Performance bonuses

Friendly and supportive work environment