Full Time Marketing - Customer Engagement Executive Jobs, in The Ganga Cafe Federal Territory - Maukerja

Company Description The Ganga Cafe is a vibrant, community-focused cafe located in Kuala Lumpur City, known for its welcoming atmosphere and flavorful, thoughtfully prepared food and beverages. The cafe emphasizes friendly service, consistent quality, and a comfortable environment for regular patrons and new visitors alike. Team members are encouraged to contribute ideas to improve the guest experience and support the cafe’s growth. The Ganga Cafe values collaboration, reliable service standards, and genuine connections with its customers.

Role Description This is a full-time, on-site role based at The Ganga Cafe in Kuala Lumpur City.

We are looking for a hands-on Marketing & Customer Engagement Executive to support and grow our restaurant business across digital, customer and offline channels.

The role will include:

• Manage and optimise food delivery platforms, including promotions, content and performance.
• Coordinate website, menu and digital channel updates.
• Develop campaigns to engage existing customers and attract new customers.
• Support CRM, loyalty and customer retention initiatives.
• Coordinate social media activities across key platforms.
• Review sales and customer data to identify marketing and menu opportunities.
• Support customer enquiries, reviews, reservations and online engagement.
• Develop partnerships, promotions and organic/offline marketing initiatives.
• Work closely with management, operations and external partners to execute marketing activities.

We are looking for someone who understands F&B, thinks commercially and is comfortable working across both marketing and customer engagement.

This is a hands-on role with considerable scope for the right person to contribute ideas and develop new initiatives.

Qualifications

• Strong customer engagement and customer satisfaction skills, with a focus on building long-term relationships.
• Experience in account management and sales, preferably in F&B, retail, or hospitality environments.
• Consulting skills to understand customer needs and recommend suitable offerings or improvements.
• Effective communication and interpersonal skills, with the ability to interact confidently with diverse customers.
• Marketing knowledge, including social media management and campaign execution.
• Ability to work on-site, adapt to a fast-paced environment, and collaborate well with cafe staff.
• Strong organizational and time management skills, with attention to detail in both customer interaction and marketing tasks.
• Prior experience in customer-facing roles is an advantage; a diploma or degree in marketing, business, communications, or a related field is beneficial but not mandatory.