Full Time Boutique Manager Jobs, in Atomic Recruitment SEA Federal Territory - Maukerja

Boutique Manager – Luxury Retail | Kuala Lumpur

About Our Client

Our client is an international luxury watch brand with a strong presence in Malaysia. They are looking for an experienced Boutique Manager to lead their boutique in Kuala Lumpur and take the business to the next level.

The Role

You will own the boutique's results, from sales and client relationships to team leadership and daily operations. It is a hands-on leadership role for someone who enjoys working with high-value products and building long-term client relationships.

What You'll Do

Sales and Results

• Hit and exceed monthly and yearly sales targets.
• Plan sales activities and track results against goals.
• Watch the local luxury market and adjust your approach to stay ahead.
• Manage store expenses and keep the boutique profitable.

Client Relationships

• Grow a loyal base of local and VIP clients.
• Keep in regular contact with clients and make sure the team records client details and purchases in the CRM system.
• Organise client events and find new ways to reach potential buyers, such as partnerships with other brands or private clubs.

Service

• Make sure every client gets personal, high-quality service.
• Follow up with clients after their purchase and keep satisfaction scores high.
• Keep the boutique welcoming and the experience memorable.

Team Leadership

• Hire, train and coach a team of sales advisors.
• Help the team build strong product knowledge and selling skills.
• Set targets, give feedback and run performance reviews.
• Keep the team motivated and working well together.

Store Operations

• Plan staff rosters and make sure company policies are followed.
• Oversee stock counts, cash handling, reporting and store security.
• Share weekly sales and performance updates with management.
• Work with head office teams on displays, marketing activities, stock planning and repairs or servicing.
• Keep accurate control of high-value stock and store materials.

What You'll Need

• Minimum 8 years in luxury retail, including at least 4 years managing a team.
• Experience in luxury watches is highly preferred. Candidates from fine jewellery or other high-end luxury categories are also welcome.
• A genuine interest in watches and the craft behind them.
• A strong sales track record and experience building successful teams.
• An existing network of VIP or high-net-worth clients in Malaysia is a strong plus.
• Good understanding of retail numbers, budgets and profit.
• Confident communicator who works well with people at all levels.
• A degree in Business, Marketing, Retail or a related field is preferred.

What's on Offer

• A leadership role with a well-known luxury brand.
• Competitive salary plus attractive incentives.
• Training and long-term career growth.

Interested? Drop your contact details and CV at *************. All applications will be treated in strict confidence.