- Old Choa Chu Kang Road Western Water Catchment Southwest (Singapore) Singapore
Full Time Customer Service Executive Jobs, Salary up to SGD 3,300 in NIRVANA MEMORIAL GARDEN PTE. LTD. Southwest (Singapore) - Maukerja
Customer Service Executive
NIRVANA MEMORIAL GARDEN PTE. LTD.
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Job Description
Responsibilities
1. Transaction Processing & Documentation
Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines
Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)
Process refunds, payments, memos, and credit notes in accordance with company procedures
Issue official receipts for payments received via bank transfer and PayNow
Scan and upload purchase order and related documents into the system in a timely manner
2. Customer & Agent Support
Attend to walk-in customers and manage service queues efficiently
Respond to customer and agent enquiries relating to billing and other service matters in a professional manner
Provide support to agents in documentation processing and submission
Handle customer feedback, complaints, and follow-ups effectively
Support agents with customer-related matters when required
3. Administrative & Operational Duties
Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team
Perform weekly bank deposits for cash collections in accordance with internal controls
Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery
4. Compliance & Controls
Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements
Maintain accuracy, confidentiality, and proper record-keeping at all times
5. Other Duties
Undertake any other assignments as delegated by immediate superior from time to time
Requirements & Qualifications:
Good interpersonal and communication skills
Strong attention to detail with high level of accuracy
Able to work independently as well as collaboratively within a team
Willingness to learn and adapt to operational requirements
Working Hours:
Working hours are 8:30 AM to 5:15 PM, based on a 5-day rotating roster.
No night shift, required to work on weekends and public holiday.
Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines
Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)
Process refunds, payments, memos, and credit notes in accordance with company procedures
Issue official receipts for payments received via bank transfer and PayNow
Scan and upload purchase order and related documents into the system in a timely manner
2. Customer & Agent Support
Attend to walk-in customers and manage service queues efficiently
Respond to customer and agent enquiries relating to billing and other service matters in a professional manner
Provide support to agents in documentation processing and submission
Handle customer feedback, complaints, and follow-ups effectively
Support agents with customer-related matters when required
3. Administrative & Operational Duties
Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team
Perform weekly bank deposits for cash collections in accordance with internal controls
Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery
4. Compliance & Controls
Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements
Maintain accuracy, confidentiality, and proper record-keeping at all times
5. Other Duties
Undertake any other assignments as delegated by immediate superior from time to time
Requirements & Qualifications:
Good interpersonal and communication skills
Strong attention to detail with high level of accuracy
Able to work independently as well as collaboratively within a team
Willingness to learn and adapt to operational requirements
Working Hours:
Working hours are 8:30 AM to 5:15 PM, based on a 5-day rotating roster.
No night shift, required to work on weekends and public holiday.
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