Full Time Digital Commerce Executive (SGMY) Based KL Jobs, Salary up to MYR 5,000 in ECCO MALAYSIA SDN BHD Federal Territory - Maukerja

About ECCO

ECCO is one of the world's leading premium footwear and lifestyle brands, known for combining Scandinavian design, craftsmanship, and innovation. As we continue to grow our digital commerce business across Singapore and Malaysia, we are looking for a Digital Commerce Executive to join our team and support the day-to-day execution of our e-commerce and marketplace operations.

About the Role

The Digital Commerce Executive will support the execution of ECCO's online business across both our owned e-commerce platforms and key marketplaces including Shopee and Lazada.

This role offers an exciting opportunity to gain hands-on experience in digital commerce operations, online trading, marketplace management, campaign execution, customer experience, and performance reporting across Singapore and Malaysia.

Key Responsibilities

Digital Commerce & Marketplace Operations

• Support daily operations of ECCO's e-commerce platforms and marketplaces (Shopee & Lazada)
• Manage product listings, pricing updates, promotions and storefront maintenance
• Support campaign setup and execution, including 9.9, 11.11, 12.12 and product launches
• Conduct regular checks to ensure pricing, content, inventory and promotion accuracy
• Monitor platform performance and maintain a seamless customer shopping experience

Customer Experience & Omnichannel Support

• Handle customer enquiries via email, live chat and digital channels
• Manage order-related enquiries, returns, exchanges and delivery issues
• Support omnichannel services such as Click & Collect and in-store returns for online orders
• Ensure timely and professional customer communication aligned with ECCO brand standards

Reporting & Analytics

• Support preparation of sales, traffic and campaign performance reports
• Maintain Digital Commerce trackers and ensure data accuracy
• Assist in identifying opportunities to improve operational efficiency and customer experience

Cross-Functional Collaboration

• Partner closely with Marketing, Retail, Operations and Finance teams
• Coordinate with marketplace partners and external vendors where required
• Support Digital Commerce projects and business initiatives

What We're Looking For

Requirements

• Diploma or Bachelor's Degree in Business, Marketing, E-Commerce or related disciplines
• 1-3 years of experience in E-Commerce, Digital Commerce, Retail Operations or related fields
• Experience with Shopee, Lazada or other online marketplaces is an advantage
• Familiarity with customer service, CRM platforms or e-commerce tools is a plus
• Strong attention to detail and ability to manage multiple priorities

Preferred Skills

• Marketplace Management
• E-Commerce Operations
• Digital Commerce
• Campaign Execution
• Product & Content Management
• Customer Experience
• Data Reporting & Analysis
• Shopee Seller Centre
• Lazada Seller Centre
• Omnichannel Retail

Why Join ECCO?

Regional exposure across Singapore & Malaysia

Work with a leading global footwear brand

Opportunity to grow in Digital Commerce and E-Commerce

Collaborative and supportive work environment

Staff purchase privileges and attractive employee benefits

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Professional development

Application Question(s):

• This is an office based position are you ok?
• What is your notice period?
• What is your current monthly basic salary & expected monthly basic salary?

Experience:

• customer service activities: 1 year (Preferred)
• Ecommerce / Digital Commerce: 1 year (Required)
• managing Shopee and/or Lazada seller centres: 1 year (Required)
• Ecommerce campaign execution: 1 year (Required)

Work Location: In person