- Singapore Central Region (Singapore) Singapore
Full Time Mailroom Team Lead Jobs, Salary up to SGD 2,600 in SPS UK&I LIMITED SINGAPORE BRANCH Central Region (Singapore) - Maukerja
Mailroom Team Lead
SPS UK&I LIMITED SINGAPORE BRANCH
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Job Description
Responsibilities
Duties and Responsibilities
The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
Mailroom team member management
Report and resolve client feedback to operation executive within stipulated time frame
Checking and perform daily and monthly reporting functions
Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
Client communications and management on daily operational matters.
Performing of mail rounds and distribution of mails.
Arrangement and coordination of incoming and outgoing items for local and international courier.
Ensure that onsite team adhere to SPS policies and procedures
Franking machine management.
Maintain workspace cleanliness at all times.
Security screening of all incoming mails before distribution.
Regular reporting and prompt escalations to the management in case of issue.
Deal with enquiries face to face, email and on the telephone
Any other duties commensurate with the above list
At times carry heavy products within client's premises
Ensuring high level of accuracy in processing of mails
Ensure that all documents are processed within stipulated timelines and according to the operational procedures
Build and maintain good working relationships across all levels of personnel, internally and externally
Candidate Profile
Candidates for this position should preferably have the following:
More than 2 years’ experience in mailroom / customer service environment.
Mailroom operations
Able to work shifts
Use of computers and basic knowledge of Microsoft Office
Command of English is required for speaking and writing.
Responsibility in attendance and completion of daily duties
Be courteous and provide professional customer service
Able to handle fast-paced environment
Show flexibility regarding shift start and finish times
Disciplined, responsible and is a team player
The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
Mailroom team member management
Report and resolve client feedback to operation executive within stipulated time frame
Checking and perform daily and monthly reporting functions
Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
Client communications and management on daily operational matters.
Performing of mail rounds and distribution of mails.
Arrangement and coordination of incoming and outgoing items for local and international courier.
Ensure that onsite team adhere to SPS policies and procedures
Franking machine management.
Maintain workspace cleanliness at all times.
Security screening of all incoming mails before distribution.
Regular reporting and prompt escalations to the management in case of issue.
Deal with enquiries face to face, email and on the telephone
Any other duties commensurate with the above list
At times carry heavy products within client's premises
Ensuring high level of accuracy in processing of mails
Ensure that all documents are processed within stipulated timelines and according to the operational procedures
Build and maintain good working relationships across all levels of personnel, internally and externally
Candidate Profile
Candidates for this position should preferably have the following:
More than 2 years’ experience in mailroom / customer service environment.
Mailroom operations
Able to work shifts
Use of computers and basic knowledge of Microsoft Office
Command of English is required for speaking and writing.
Responsibility in attendance and completion of daily duties
Be courteous and provide professional customer service
Able to handle fast-paced environment
Show flexibility regarding shift start and finish times
Disciplined, responsible and is a team player
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