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Full Time Senior Process Associate Jobs, in HCLTech Federal Territory - Maukerja

Senior Process Associate

HCLTech

Full Time

KL City, Federal Territory

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Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

Senior Process Associate
Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary



Name of the role: Distributor Engineer Assistant
Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical
readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner
experience.
Designation: Distributor Engineer Assistant
Language: English
Work Location: Malaysia


Key Responsibilities

Scope of Work:
  • Support equipment order submission and coordination
o Assist in Bill of Materials creation for order fulfillment
o Guide distributors on software and hardware product catalog
  • Track distributor certification progress to ensure compliance
o Ensure distributor understands certification roadmap and timeline
o Provide structured weekly status reporting to stakeholders
  • Provide remote support for demo environment setup and readiness
o Perform remote diagnostics and basic network troubleshooting leveraging
standardized technical documentation
o Coordinate timely escalation and resolution across teams
  • Explain or refresh any knowledge gap using existing training materials
o Coordinate with Distributor technical counterparts to ensure alignment
o Utilize existing documentation to clarify HPE/Juniper solution functionalities

Skill Requirements

Must have:
  • Strong networking fundamentals (routing & switching, IP addressing, subnetting, device
configuration, static/dynamic routing)
  • High attention to detail ensuring accuracy and quality of deliverables
  • Clear and professional communication (written & verbal)
  • Experience working in cross-functional/global environments
  • Technical academic background

Other Requirements

Good to have:
  • Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA
Network+, CCNA)
  • Foundational understanding of network security (TLS, certificates, encryption)
  • Familiarity with Juniper and HPE networking platforms and solutions
Behavioral competencies:
  • Ownership mindset (takes accountability for tracking and follow-ups)
  • Proactive problem identification and escalation
  • Ability to operate in fast-paced environments
  • Strong collaboration across geographies and cultures
Expected results:
  • Drive 100% completion of technical certification plans for assigned distributors within 3
months
  • Ensure successful demo environment setup for 100% of assigned distributors within 6
months
What This Role Is NOT
  • Own account relationship
  • Not development of automation solutions

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