Full Time Car Park System Operator Jobs, Salary up to MYR 3,500 in D GATEWAY HOTEL SDN BHD Selangor - Maukerja

Job Summary

We are looking for an experienced and hands-on Car Park System Operator to manage the car park operations for our mall and company-owned property buildings.

The successful candidate will be responsible for the setup, implementation, daily operation, monitoring and administration of the car park management system, including parking equipment, payment systems, access control, barrier gates and related technology.

The candidate must be capable of working independently, identifying operational and system issues, coordinating with vendors and ensuring the car park operates efficiently, securely and with proper revenue control.

Key Responsibilities

1. Car Park System Setup & Implementation

• Lead and assist in the setup and implementation of the car park management system for new and existing properties.
• Configure parking rates, operating rules, access privileges, season parking and other system parameters.
• Coordinate system testing and commissioning before the commencement of operations.
• Ensure the system is properly integrated with required payment, access control and security systems.

2. Daily Car Park Operations

• Manage and monitor the daily operation of the car park across mall and property buildings.
• Monitor vehicle entry and exit, parking availability, traffic flow and system performance.
• Ensure all car park equipment and systems are functioning properly.
• Ensure smooth operations during peak periods, weekends, public holidays and special events.

3. Car Park Equipment Management

• Monitor and operate barrier gates, ticket dispensers, payment machines, card readers, ANPR/camera systems, intercoms, parking guidance systems and other related equipment.
• Conduct basic troubleshooting and first-level checks for equipment and system failures.
• Coordinate repairs and maintenance with appointed vendors and technicians.

4. Revenue & Transaction Control

• Monitor parking transactions, daily collections and payment records.
• Verify system-generated reports and identify discrepancies or unusual transactions.
• Assist in implementing proper controls to minimise revenue leakage, fraud and system misuse.
• Prepare daily, weekly and monthly car park revenue and operational reports.

5. Vendor & Contractor Management

• Liaise with car park system providers, equipment suppliers and maintenance contractors.
• Monitor vendor performance, maintenance schedules and service response times.
• Coordinate system upgrades, repairs, preventive maintenance and technical support.

6. Access & Parking Management

• Manage season parking, staff parking, tenant parking, visitor parking and authorised access where applicable.
• Maintain proper access control and ensure unauthorised vehicles do not gain access to restricted areas.
• Manage parking exemptions, validations and special parking arrangements.

7. Customer & Tenant Support

• Handle customer and tenant enquiries relating to parking access, payment, season parking and system issues.
• Resolve parking-related complaints professionally and promptly.
• Assist tenants and mall management with parking-related operational requirements.

8. Reporting & Documentation

• Prepare regular reports on parking volume, revenue, occupancy, system performance and incidents.
• Maintain proper records of system faults, equipment breakdowns, maintenance and vendor attendance.
• Monitor operational trends and provide recommendations to management.

9. SOP & Operational Control

• Develop and implement SOPs for car park operations, payment handling, system failure, emergency situations and equipment breakdowns.
• Ensure all car park staff understand and comply with operational procedures.
• Continuously identify opportunities to improve efficiency, security and customer experience.

10. Incident & Emergency Management

• Respond promptly to system breakdowns, barrier failures, payment issues, accidents and other car park incidents.
• Coordinate with Security, Building Management, Maintenance and relevant authorities when required.
• Ensure proper incident reporting and follow-up actions are carried out.

11. Team Supervision

• Supervise and coordinate car park attendants and operational personnel where applicable.
• Prepare manpower requirements and duty arrangements based on operational needs.
• Monitor staff performance and ensure adequate coverage during operating hours.

Requirements

• Minimum 3 years of relevant experience in car park operations, car park system management or property/mall operations.
• Strong hands-on experience in setting up, implementing and operating car park management systems.
• Experience with parking systems such as:
• Barrier gate systems
• Ticketing systems
• Cashless/payment systems
• Touch & Go / card access systems
• ANPR/LPR systems
• CCTV and intercom systems
• Parking guidance systems
• Season parking systems
• Able to perform basic troubleshooting and identify system/equipment faults.
• Experience dealing with car park system vendors and maintenance contractors.
• Strong understanding of parking revenue control and transaction management.
• Good computer skills and ability to operate parking management software.
• Good communication, problem-solving and customer service skills.
• Able to work independently and manage operational issues under pressure.
• Willing to work shifts, weekends and public holidays when required.

Preferred Candidates

Candidates with experience managing car parks in shopping malls, commercial buildings, office towers, mixed developments, hotels, hospitals or large property developments will be highly preferred.

Candidates who have previously been involved in new car park system installation, system migration, commissioning or property handover will have a strong advantage.

Key KPIs

• Car park system uptime and reliability.
• Accuracy of parking transactions and revenue reporting.
• Reduction in system downtime and equipment failures.
• Response and resolution time for car park issues.
• Revenue leakage and transaction discrepancies.
• Customer complaint resolution.
• Vendor response and maintenance performance.
• Compliance with car park SOPs and security procedures.
• Accuracy and timeliness of operational reports.
• Overall efficiency and smoothness of car park operations.

Send your resume to *************

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Professional development

Experience:

• car park operator: 3 years (Preferred)

Work Location: In person