Responsibilites
The Delivery Manager will be responsible for:
Track project timelines, resources, risks, andchange requests.
Oversee automated testing frameworks and CI/CDpipelines.
Ensure adherence to client’s guidelin
Manage client’s provided environments,deployments, and data migration.
Deliver first initiative within 6 months;subsequent releases every 4–6 months.
Conduct workshops to gather businessrequirements and processes.
Support UAT, including test case preparationand acceptance validation.
Communicate progress and risks to stakeholders.
Provide end-user training and onboardingmaterials.
Maintain system architecture and integrationspecifications.
Maintain a knowledge base for recurring issuesand resolutions.
Categorize and prioritize maintenance items,bug fixes, performance improvements, and enhancements in the product backlogduring grooming sessions.
Establish and track KPIs (system health,application performance, availability), with automated alerting thresholds.
Job Requirements
7–8 years delivering application developmentprojects with at least 4 years experience in ServiceNow inenterprise/government environments
Agileproject management, backlog management, release planning, governance &compliance, stakeholder engagement, documentation, business analysis, solutionadoption
ServiceNow: ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub
Certifications
ServiceNowCertified System Administrator (CSA); ServiceNow Certified ImplementationSpecialist (ITSM/HRSD); Certified Scrum Master
VUI Systems is a service centric organization. Our success begins with our ability to apply our relationships, leverage technologies, and identify talent – often in combination – to an endless array of real-world customer needs. Of course, the employees of VUI Systems and their singular commitment to make life easier and better for our clients around the world make all of this possible.
Today we offer our services across North America and Asia. With us, you can rest assured that your requirement will be met. Our customer base ranges from IT majors, engineering and Hi-Tech leaders to Retail/CPG majors. Our ability to deliver and cost-effectiveness have made us trusted partners of our customers. Last but not the least, VUI is an equal opportunity employer and we take pride in our diversity.