On-Site Support Test Engineer responsible for providing on-site technical support, testing, troubleshooting, repair and commissioning of electronic systems and equipment at customer locations. Role requires hands-on expertise, ability to lead and guide junior engineers, coordinate with internal teams, prepare technical reports, and ensure compliance with safety and quality standards.
Job Responsibilities:
- Perform on-site testing, validation, troubleshooting, repair, and commissioning of electronic systems, equipment, and test solutions.
- Diagnose complex hardware, PCB, circuit, and system-level failures and provide corrective actions.
- Conduct system functional, calibration, performance, and reliability testing according to requirements and standards.
- Analyze test results and recommend corrective actions.
- Travel to customer sites to provide technical support, maintenance, repair, and troubleshooting services.
- Support equipment installation, setup, and acceptance testing at customer sites.
- Respond promptly to customer technical issues and service requests; ensure site activities are completed safely and professionally.
- Lead and guide junior engineers and technicians during site service activities.
- Act as main technical point of contact between customers, internal engineering teams, and management.
- Provide technical training and knowledge transfer to team members and customers when required.
- Coordinate with Production, Quality, and Engineering departments to resolve issues.
- Maintain supplier database and purchasing records; ensure materials are purchased to specifications.
- Prepare detailed service reports, test results, failure analysis reports, and corrective action documentation.
- Maintain accurate records of service activities, spare parts usage, and test data.
- Provide feedback to R&D or production teams for product improvement.
- Communicate professionally with customers to explain technical issues, solutions, and recommendations.
- Ensure all site service work complies with safety regulations, quality standards, company procedures, and customer requirements; follow ESD, quality control, and testing standards.
Salary will be based on your experienced.