Full Time Senior Manager- Assistant Director, NS Gallery Operations Jobs, Salary up to SGD 10,000 in DEFENCE COLLECTIVE SINGAPORE LTD. - Maukerja

THIS IS A 2-YEAR RENEWABLE CONTRACT ROLE

Lead the planning, setup, and operationalisation of Ns Gallery’s (NSG) physical operations across its phased opening, including the large platforms at the NS Square atrium, launching in December 2027 and full gallery opening in December 2028. This role ensures the Gallery is safe, functional, and operationally efficient, while building the operations function from the ground up.

Key Responsibilities

1. Strategic & Operational Strategy, Operations Planning & Setup

Lead and manage all hard and soft services

Develop master operations plans and budgeting for the operational management of the NS Square atrium with large platforms display and the full NS Gallery.

Translate design into operational requirements including flows, access, Back of House (BOH) spaces.

Establish SOPs, policies, safety frameworks, and contingency plans

Set up operational governance, KPIs, and reporting structures

2. Vendor Procurement & Management

Lead end-to-end tender processes for the contracting of relevant services and management for the NS Square atrium with large platforms, and NSG. This includes the following services (but not limited to): a) Cleaning services, b) Security services, c) Facilities/M&E maintenance, d) Landscape and public area maintenance, e) Ticketing and visitor system & f) AV systems maintenance

Establish Service Level Agreements (SLAs) and vendor performance tracking

Manage vendor relationships to ensure quality and cost efficiency

3. Ground Operations Team Build

Develop workforce model for: a) Frontline operations & b) Duty managers and supervisors

Lead hiring, onboarding, and training

Implement rostering aligned with visitor demand and programming

4. Atrium Operations & Event Support (Dec 2027 onwards)

Oversee daily operations of atrium space

Operational support for NS Square Atrium and NSG launch events, key signature events, and always-on marketing-led activations and events

Manage crowd flow, safety, and operational readiness

Ensure high standards of cleanliness and uptime

5. Full Gallery Readiness Planning

Develop operational systems for full gallery opening

Plan exhibit maintenance and AV servicing frameworks

Support integration of ticketing, entry, and access systems

Conduct testing, simulation, and commissioning exercises

6. Facilities & Asset Management

Oversee lifecycle management of building and gallery systems

Implement preventive maintenance strategies

Ensure reliability and operational efficiency

7. Health, Safety & Compliance

Ensure compliance with all regulatory and safety requirements

Lead incident management and emergency preparedness

Maintain strong risk management practices

8. Budgeting and Reporting

Prepare and manage annual budgets for Gallery operations and capital improvements.

Monitor KPIs and present quarterly reports on system failures.

Lead root cause analyses for identified failures and perform necessary recovery.

Requirements

Degree in Real Estate, Property Management, Facilities Management, Engineering or a related field.

8 - 15 years in estate and property management, engineering and hands-on experience in managing attractions, museums, and/or large commercial/retail buildings. With min. 5 years of managerial experience (as team lead).

Experience in building, contract, vendor, and security management, and budgeting. Experience in ticketing and AV systems management is a bonus.

Good knowledge of Mechanical & Electrical (M&E) services and ability to read and understand technical/structural drawings, e.g. as-built drawing.

Familiar with statutory requirements on building services, facility operations, maintenance and safety.

Strong written and verbal communication skills.

Strong vendor and contract management experience

Knowledge of Building Regulations and Code of Practice. Fire Safety Manager accreditation an added advantage.

Able to work independently in a fast-paced and dynamic environment.

Proven ability to build, guide and lead teams, with a forward-looking approach.
Defence Collective Singapore is a defence-inspired museum collective, which pays homage to Singapore’s resolve and determination, and its journey which has brought the nation to where it is today. Through its immersive galleries and fun, engaging experiences, the Defence Collective Singapore aims to share the Singapore Defence Story through its unique lens with all visitors.