Change Management Specialist responsible for reviewing and validating change requests, conducting impact and risk assessments, governing release scheduling and production deployments, ensuring end-to-end testing and stakeholder sign-off, managing post-deployment stability and hypercare, and maintaining audit trails and rollback/incident procedures in collaboration with Product, Technology, Risk, Compliance, and Operations teams. Change Request, Log Analysis, SQL.

Responsibilities:

1. Review, assess, and validate Change Requests (CRs) prior to development approval.
2. Conduct detailed impact analysis (technical, financial, operational, compliance).
3. Ensure proper UAT, regression testing, and stakeholder sign-off.
4. Govern release scheduling and production deployment and monitor post-deployment performance and stability.
5. Maintain complete audit trail and documentation for compliance purposes.
6. Conduct feasibility and risk assessment in collaboration with Product, Technology, Risk, Compliance, and Operations teams.
7. Define go-live readiness criteria and deployment checklist.
8. Ensure end-to-end testing (SIT, UAT, financial validation).
9. Manage hypercare period post-launch to ensure transaction stability.
10. Mitigate financial exposure and operational risks before go-live.
11. Classify and prioritize production issues (Critical/High/Medium/Low).
12. Lead hotfix approval process and expedited change governance when required.
13. Ensure rollback plans and emergency release documentation are in place.
14. Oversee Root Cause Analysis (RCA) and preventive action planning.
15. Monitor recurring defect trends and drive long-term remediation.

Dept: Product Operations (ProdOps)

Sector: Fintech, Cross Border Remitance, Inter-country money transfer

Location: Bangsar South, Kuala Lumpur (accessible by LRT Kerinchi via the Kelana Jaya Line)

Company: Tranglo Sdn Bhd

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Change Management Specialist

Change Management Specialist