Retain, develop, and expand strategic accounts across target sectors by strengthening executive-level customer relationships and identifying growth opportunities.
Drive revenue growth, profitability improvement, contract renewals, and customer lifetime value through structured account planning and proactive customer engagement.
Ensure delivery of customer commitments, contractual obligations, and agreed service outcomes through effective cross-functional collaboration.
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Act as customers' point of contact within DHL Express, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
Produce necessary information for management to evaluate performance vs. key performance indicators.
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Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
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Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
Drive sales improvement through regionally harmonized processes.
Establish clear understanding of customer expectations and requirements.
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Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
Drive sales improvement through regionally harmonized processes.
Establish clear understanding of customer expectations and requirements.
...
Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
...
Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
Seeks and prospects for Strategic Customer targets to win new customers.
Ensures that Key Account activities are aligned with global/regional sector strategy
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Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
Seeks and prospects for Strategic Customer targets to win new customers.
Ensures that Key Account activities are aligned with global/regional sector strategy
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