Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
Improves the overall technical performance as measured by the technology related KPIs
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Administer and support AD (On-Prem) and Entra ID: users, groups, OUs, domains/forests, trusts, service accounts, access models, and delegated administration.
Own Group Policy (GPO) governance: design, implementation, troubleshooting, and lifecycle management.
Reconcile and align AD Group Policies (GPOs) with Microsoft Intune policies (Configuration Profiles, Compliance Policies, Security Baselines) to reduce conflicts and ensure consistent endpoint posture across hybrid/co-managed environments.
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