Cross-Functional Project Support- Support execution of projects and initiatives across multiple departments and business functions.- Assist in project planning, timeline tracking, stakeholder coordination, and follow-ups.- Monitor action items, execution progress, and project deliverables.- Maintain trackers, dashboards, and reporting materials for ongoing initiatives.
Communication & Coordination- Coordinate with different teams to gather updates, data, and project information.- Support meeting operations - prepare materials, capture key discussions, and track follow-up actions.- Draft concise meeting summaries, internal updates, and communication materials.
Exposure & Learning- Gain firsthand exposure to executive operations and cross-department coordination in a regional-scale organization.- Observe strategic decision-making processes and leadership rhythms.- Build practical understanding of project management, communication strategy, and operational governance.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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