Guest Services: Welcome guests, register them upon arrival, allocate rooms, issue keys, and complete check-outs. Respond to guest inquiries, handle complaints professionally, and provide information on hotel amenities and local attractions.
Reservation Management: Process room bookings, modifications, and cancellations via phone, email, or online systems.
Administrative & Financial Tasks: Answer and route phone calls, monitor emails, and manage correspondence. Process cash and credit card payments, issue invoices, and balance the cash drawer at the end of a shift.
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