Executive Support & Scheduling: Manage the Commercial Director’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
Executive Support & Scheduling: Manage the Commercial Director’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Financial Accuracy: Ensure all charges and account statements are correct and submitted on time, covering guests, groups, banquets, employees, and credit card companies.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Secure & Accurate Documentation: Maintain an accurate records of all monies due to hotel from (but not limited to) guests, groups, crew, banquets, employees and credit card companies.
Oversee the end-to-end payroll process and proactively analyse payroll, overtime, headcount, productivity, and labour cost trends to identify opportunities for operational efficiency, cost optimisation, and workforce productivity improvements, providing insightful recommendations to the hotel leadership team.