Perform end-to-end customer onboarding activities in accordance with established policies and procedures, including account verification, name screening, Enhanced Due Diligence (EDD) and outbound calls required to complete the customer onboarding process.
Conduct daily name screening of newly registered customers against relevant watchlists, including MOHA and UNSCR sanctions lists, and escalate/report findings to the Compliance team as required.
Review and assess potential matches involving high-risk countries, Politically Exposed Persons (PEPs), adverse media, and sanctions to determine potential risks and required actions.
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Oversee Accounts Payable activities delivered within the GBSC scope, including invoice processing, employee travel and expense (T&E) processing, vendor master coordination, payment execution, and AP‑related reporting.
Ensure timely and accurate processing of invoices and expense claims in accordance with service level agreements (SLAs), policies, and control requirements.
Monitor AP work queues, backlogs, and exception items, ensuring issues are addressed or escalated appropriately.
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Leverage company protocols and appropriate tools to assist the local business team, delivering frontline business support to our global accommodation partners.
Stay abreast of corporate strategy shifts and continuously update business knowledge.
Address partner needs related to Trip.com system operations via phone, email, or online chat, directly engaging with customers when necessary.
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Invoice Processing: Execute the high-volume processing and validation of vendor invoices, ensuring timely data entry and preparation for payment.
Matching and Validation: Perform 2-way/3-way matching (PO, Receipt, Invoice) accurately, investigating and resolving routine discrepancies with stakeholders.
Japanese Communication: Act as the primary point of contact for Japanese-speaking vendors and internal business units, handling all P2P-related inquiries via email and phone.
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On-Site Client Deployment: Work directly at the client’s designated location in KL City Centre to execute cloud infrastructure projects, deliver system integration, and manage technical client requirements.
Cloud Infrastructure Provisioning: Design, deploy, and maintain secure, highly available cloud environments (AWS, Azure, or GCP) aligned with client security and operational policies.
Automation & IaC: Write and manage clean Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Bicep to automate provisioning and minimize manual configuration.
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