Manage and execute various Quality & Risk Management (QRM) activities and processes.
Responsible to schedule, update, and follow up on risk consultations. Includes doing prechecks, participate in calls, write call minutes, capture action items and follow up on approvals.
Direct liaising, collaborate and coordinate with internal stake holders, project manager or project team.
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Processing payroll transactions and updating employee payroll information in the payroll system.
Accurately recording payroll changes such as new hires, salary revisions, one-time payments, allowances, deductions, and employee exits
Generating payroll reports and preparing outputs for review and approval such as salary register, year-to-date, variance, payslips, bank payment files, CPF submission files, payroll general ledger (GL) files, other payroll-related reports and client-specific documentation (where required)
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Design, develop, and implement scalable marketing automation solutions on Salesforce Marketing Cloud Advanced/Next - u se Flow Builder in SF Datacloud to construct personalized flows
Design, develop, and implement scalable automation solutions on Salesforce Marketing Cloud Engage across Email Studio, Journey Builder, Automation Studio, Mobile Studio, and Contact Builder
Configure and deploy automated customer journeys, triggered communications, segmentation logic, and personalization strategies based on customer lifecycle and behavioral data
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Responsible in day-to-day operations using HR systems that include perform data entry tasks in an accurate and timely manner, troubleshooting, basic system configurations, error-fixing and other related support within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Good analytical skills to support the reporting function and needs of the business, including monthly and ad-hoc reporting for SEA Countries.
Point of contact for local practice office HR colleagues to resolve all HR systems related issues/queries.
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