Monitor, Record, and Update vehicle issues reported by clients through various communication channels including WhatsApp, email, and phone calls in a timely and accurate manner.
Coordinate with clients to gather detailed information regarding vehicle issues and provide timely updates, recommendations, and next action plans.
Assign repair, warranty, breakdown, and scheduled maintenance jobs to the appropriate vendors or workshops based on job requirements, location, and service capability.
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Monitor, Record, and Update vehicle issues reported by clients through various communication channels including WhatsApp, email, and phone calls in a timely and accurate manner.
Coordinate with clients to gather detailed information regarding vehicle issues and provide timely updates, recommendations, and next action plans.
Assign repair, warranty, breakdown, and scheduled maintenance jobs to the appropriate vendors or workshops based on job requirements, location, and service capability.
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Dealer Network Management: Supervising dealerships to ensure they adhere to manufacturer standards regarding facilities, tooling, and operational processes.
Revenue & Performance Growth: Driving targets for parts revenue, service intake, labor sales and driving revenue expansion.
Operational Excellence: Monitoring "Work in Progress" (WIP) at dealerships and implementing continuous improvement strategies for workshop productivity and operational support systems.
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