Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
Conduct transaction monitoring: Review financial transactions, account activities, and other relevant information to identify potential suspicious activities. This may involve analyzing data, conducting interviews, and liaising with law enforcement agencies, if necessary.
Respond to Customer Inquiries: Handle inbound customer inquiries via phone, email, live chat, and other supported channels in a timely and professional manner.