Proactive Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers' evolving needs and challenges.
Technical Guidance and Support: Provide expert guidance on solution architecture, best practices, and optimization strategies. Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews and health checks to ensure optimal performance.
Project Management & Ownership: Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery.
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Design and develop modular, portable, and production-ready code that can be deployed across cloud platforms (AWS, GCP, Azure) or on-premise.
Re-architect and develop our existing system to support conversion of complex business and retail-specific requirements into scalable and reusable software components.
Design and build AI-driven systems components that seamlessly integrate research models into robust, scalable business solutions.
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