You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Provide L1/L2 application support for GRC platforms (e.g., Archer GRC / ServiceNow IRM), including incident management, problem resolution, and service requests.
Provide L1/L2 application support for GRC platforms (e.g., Archer GRC / ServiceNow IRM), including incident management, problem resolution, and service requests.
Administration and Engagement Management: Responsible for administration which includes onboarding of clients, opening engagements, managing the finances related to the engagements, billing and collection of fees.
Administration and Engagement Management: Responsible for administration which includes onboarding of clients, opening engagements, managing the finances related to the engagements, billing and collection of fees.