Conduct research, fact-finding exercises, and client discovery interviews to develop tailored Blueprints and Scope of Services & Fees (SSF) proposals aligned with prospective clients' objectives and profiles.
Prepare and present customized advisory solutions and recommendations to support business development and client engagement initiatives.
Manage the end-to-end client onboarding process, including the preparation of Know Your Client (KYC) documentation, engagement letters, onboarding forms, interview worksheets, and milestone schedules.
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Be a member of the Visier transformation programme, supporting implementation, optimisation, testing, adoption, and continuous improvement
Pro-actively equip the global reward team with race-winning analytics by developing tools, and templates that support the annual reward cycle
Responsible for continually improving BAT's Reward Power BI dashboards ecosystem by ensuring the delivery of accurate, insightful, and user-friendly analytics. At the same time, actively handle dashboard maintenance, access control, and user documentation till full transition of Visier as primary reward analytics platform is completed
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Lead end-to-end customer support operations across multiple regions, ensuring consistent service standards.
Develop and implement regional customer service SOPs, workflows, and escalation matrices tailored for each market while aligning wit overall brand guidelines.
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