Assist the team in customer service business budget planning, including data collection, collation and analysis, support budget formulation, tracking and adjustment, and ensure that the budget is aligned with business objectives.
Assist the team in customer service business budget planning, including data collection, collation and analysis, support budget formulation, tracking and adjustment, and ensure that the budget is aligned with business objectives.
Support regional advertising measurement projects across branding and performance use cases, working closely with COE members and cross-functional partners
Data analysis and reporting support the setup and maintenance of daily operation dashboards and reports covering SLAs such as quality, efficiency, output and utilization. Analyze abnormal metrics (e.g. root causes of fluctuations, trend changes) and provide data insights to project leaders.
Support regional advertising measurement projects across branding and performance use cases, working closely with COE members and cross-functional partners
Data analysis and reporting support the setup and maintenance of daily operation dashboards and reports covering SLAs such as quality, efficiency, output and utilization. Analyze abnormal metrics (e.g. root causes of fluctuations, trend changes) and provide data insights to project leaders.
Support regional advertising measurement projects across branding and performance use cases, working closely with COE members and cross-functional partners
Support regional advertising measurement projects across branding and performance use cases, working closely with COE members and cross-functional partners
Conduct in-depth analyses using internal data as well as external primary and secondary sources to uncover key value drivers and identify growth opportunities
Conduct in-depth analyses using internal data as well as external primary and secondary sources to uncover key value drivers and identify growth opportunities