Provide Level 2 technical support for business-critical applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
Manage eMemos, track procurement activities including Purchase Requisitions, Purchase Orders, invoices, and Goods Receipt to support OPEX/CAPEX budget monitoring
To support daily IT application operations, provide user support for business applications, assist in system maintenance activities, and support development and enhancement initiatives to ensure smooth business operations.
Perform security assessments and penetration testing on Shopee's web applications, APIs and internal systems; find real, exploitable issues and drive them to closure with engineering teams.
Install, configure, and manage enterprise security platforms such as next generation firewalls, endpoint protection systems, network access controls, and data loss prevention (DLP) solutions.
Document, review, and analyse existing business processes and internal systems to improve knowledge sharing, operational efficiency, and process effectiveness.
Client Engagement & Solution Delivery: Work directly with enterprise customers throughout discovery, implementation, deployment, and ongoing support. Understand business challenges, data landscapes, and technical requirements, and translate them into scalable solutions.