High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
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Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites by applying approved service procedures and adhering to internal and customer guidelines to ensure proper system functionality and long‑term operational reliability
Provide on‑site and remote technical support to customers by analyzing reported issues, identifying causes of failures and applying corrective actions to ensure uninterrupted customer operations
Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes to ensure timely and effective resolution
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Lead and execute all aspects of New Product Introduction (NPI) activities, ensuring customer validation and acceptance. This includes developing and designing network configurations tailored to specific customer requirements.
Conduct engaging product demonstrations and proof-of-concept trials to showcase new solutions, as well as executing comprehensive acceptance tests in both Nokia labs and customer environments.
Facilitate workshops and perform fault analysis to resolve issues during NPI activities.
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