Partner with your assigned business unit(s) and ensure a deep understanding of business strategy and implement high-quality HR practices within the team.
Consult with line management and provide HR guidance when appropriate, including talent development, performance management, and employee relations.
Proactively assess team and employee development needs, make recommendations, and implement appropriate solutions.
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Monitor end-to-end project operations through data analysis and root cause analysis (RCA), and produce performance reports to support global alignment. Key responsibilities include quality assurance (QA), training, and calibration with BPO partners, as well as managing ad-hoc requests from the Project Point of Contact (POC). All labelers are BPO-sourced.
Support the Team Leader in overseeing the content ecosystem by collaborating closely with Product Owners to implement projects, manage training initiatives, and ensure delivery of project objectives.
Proactively collaborate with cross-functional stakeholders to support project evaluations, resource planning, coordination, and follow-up actions.
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Monitor end-to-end project operations through data analysis and root cause analysis (RCA), and produce performance reports to support global alignment. Key responsibilities include quality assurance (QA), training, and calibration with BPO partners, as well as managing ad-hoc requests from the Project Point of Contact (POC). All labelers are BPO-sourced.
Support the Team Leader in overseeing the content ecosystem by collaborating closely with Product Owners to implement projects, manage training initiatives, and ensure delivery of project objectives.
Proactively collaborate with cross-functional stakeholders to support project evaluations, resource planning, coordination, and follow-up actions.
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Act as key workforce business partner to stakeholders, encompassing planning for all workforce requirements of MI Operations, whether in-house or vendor sites; ensuring we have the right number of staff available at the right time.
Partner with internal teams to agree required levels of Auto-Moderation to optimize human-review performance for business needs.
Continually identify forecasting performance gaps and implement improvements. Own and develop OKR's that raise the bar in performance.
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