Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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Build a portfolio of POCs and demo assets you can reuse across deals, which speeds up proposal delivery and raises technical confidence. These assets become concrete examples you can point to in future interviews and promotions.
Sharpen your architecture and integration skills on platforms like Genesys, Talkdesk, Avaya and Amazon Connect while working in real customer environments. Gain hands-on exposure to scripting in JavaScript or Python and to integrating CTI, CRM and WFM systems.
Expand your network by presenting at customer workshops and industry events. Work side-by-side with sales leaders and engineers to craft technical win stories that influence buying decisions.
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We are looking for a Tech Support Lead to take the next step from being a strong individual contributor into leading day-to-day technical support. This is a hands-on role, not a management position: you are not a developer, but you can read code, trace it through a system, identify the root cause of a bug, and make a simple, low-risk fix yourself when appropriate. For anything beyond a simple fix, you partner closely with the development team to drive issues to a permanent resolution. You are comfortable using AI-assisted tools to speed up investigation, debugging, and documentation. Alongside the technical work, you act as the point person for your support team, guiding less experienced teammates and helping raise the overall standard of how issues get investigated and closed.