· Provide leadership, coaching and guidance to direct reports across a portfolio of customer contracts.
· Ensure optimum resource levels exist across contracts, balancing cost control with the delivery of service excellence and employee satisfaction. Ensure structures support peaks and troughs in workload.
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We are searching for a Retail Area Manager to direct and observe the functions of our RPG retail stores. This person will be required to develop business plans, monitor sales, and ensure adherence to company procedures in the respective retail stores under your care. You should also encourage the provision of uniform service by the stores under your supervision.
To be successful as a Retail Area Manager, you should be able to allocate your time and energy in an effective manner, such that all the retail stores benefit from your expertise. Ultimately, this person will promote collaboration between our stores to encourage a semblance of community, and to boost sales.
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Oversee daily operations of 4 outlets, ensuring cleanliness, product quality, service standards, stock control, cash handling, outlet maintenance, and smooth workflow in each branch.
Manage staff attendance, scheduling, recruitment, training, discipline, and performance.
Monitor sales performance, prepare reports, control operating costs, reduce wastage, manage labor costs, and implement strategies to improve revenue and profit margins.
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Manage and work closely with the Operations Manager to ensure the smooth running of the outlets daily operations matters.
Assist to prepare, execute and monitor the outlet standard operating procedures (SOPs) including ensuring that all outlets are compliance with the SOPs.
Provides leadership and control in the outlet to ensure customers receive good customer service.
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Possessed a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Business Studies/Marketing/Business Management or equivalent.
Related Industry (Material Handling Equipment, Industrial Automation, Warehouse Automation, Warehouse related item sales etc).
We are seeking an experienced professional in the retail industry, preferably with a strong background in SPORT RETAIL. The ideal candidate should have proven leadership capabilities in managing outlet, driving sales growth, and ensuring operational excellence within the retail sector.