Act as the primary internal contact for all ERP system (Microsoft Dynamics Navision)–related matters. Provide first-level support to end users and assist with issue analysis and resolution.
Coordinate with external vendors and consultants on system configuration, enhancements, and troubleshooting. Monitor and follow up on vendor deliverables, timelines, and support requests.
Gather, analyse, and document business requirements for system enhancements or changes.
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