Site Management
Construction Safety
Quality Control
Team Leadership
Blueprint Reading
Problem Solving
Resource Allocation
Communication Skills
Schedule Management
Risk Assessment
Site Management
Construction Safety
Quality Control
Team Leadership
Blueprint Reading
Problem Solving
Resource Allocation
Communication Skills
Schedule Management
Risk Assessment
Ensure consistent and best-in-class customer services to DHL eCommerce Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Centre environment and that productivity, quality and service level goals for Customer Care are achieved.
Operate an effective investigation, resolution, negotiation and settle all forms of claims carefully evaluating the risk and implication within DHL’s limit of liability, global claims procedures and terms and conditions of carriage.
To have the mind-set and attitude that Customer Service is a key differentiator of our business. Manage day-to-day activities and to support as well as provide guidance to their peers....