Join SOVOTEL Boutique Hotel, a growing hotel chain dedicated to providing comfortable stays and excellent guest experiences. As our Branch Manager, you'll lead the hotel's daily operations, oversee team performance, ensure exceptional guest service, and drive operational excellence. Your leadership will be key to maintaining high service standards, achieving business goals, and creating memorable experiences for every guest.

Working Location: Sovotel Boutique Hotel Kelana Jaya

Oversee the hotel daily operation and managing staffs.
Resolve issues regarding daily operation, amenities, and policies.
Report directly to the Management Team, assist Management with overseeing hotel operations.
Ensure full compliance of hotel standard operating procedures and service standards.
Monitor and optimise hotel's operation costs, profitability and manage hotel's risks.
Develop and implement strategies to meet company's objectives such as guest satisfaction, cost management, etc.
Understanding of Profit & Loss statements and ability to execute impact strategies.
Provide regular feedback and submit required reports to the management.
Effective lead and evaluate team members.
Inspect guests' rooms and public areas for cleanliness.
Evaluate hotel performance, inspect room regularly and enforce strict operational standard.
Maximise the utilisation of the staffto achieve optimum standard of service and value for hotel guest and goal.
Train, cross train, and retain all team members for all shift-related duties and responsibilities.
Be accountable and take responsibility for all department heads and take ownership of all guests complains.

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